Scope

Volfine supplies genuine industrial automation components to overseas business buyers. Returns are evaluated on a case-by-case basis because cross-border freight and customs handling add cost to both parties.

Supply error by Volfine

If we ship a part that does not match the agreed catalog number on the quotation, notify us within 7 calendar days of delivery with photos of the label and packaging. After verification we will arrange replacement, credit or refund of the product value as agreed in writing.

Buyer-side mis-order

Parts ordered against an incorrect type key supplied by the buyer may be returned only if the unit is unused, in original anti-static packaging and resalable. Restocking and return freight are borne by the buyer unless otherwise stated on the proforma invoice.

Non-returnable items

• Cut-to-length cables or custom-labelled goods
• Items showing installation marks, missing seals or ESD bag damage
• Factory-backorder lines built to order after proforma confirmation

Process

Email sales01@volfine.com with invoice number, catalog number and clear photos before shipping anything back. Unauthorized returns may be refused at the warehouse.

Start a return enquiry